PRIVACY

At Chaffree Ltd., we’re completely committed to respecting your privacy and we will not pass on your details to third parties.

We only use the information that you give us to process orders, dispatch orders, process payments and communicate with you about our products, services and any other news from Chaffree Ltd. that we think may interest you.

When you click on the ‘garments you are interested in’ section on the checkout page, this means that you are subscribing to receive promotional information about those products.

By supplying us with your details, you are consenting to us using your details in the ways described above.

If you do not wish to receive emails from us, please unsubscribe by clicking the link at the bottom of the email. This will automatically remove you from any further mailshots but will not remove your account details on the website or prevent you from completing the one order click buying process.

The Chaffree website makes use of cookies for operational and marketing purposes. Please see IP and cookie section below for full information.

SECURITY

Please don’t worry about sending your credit or debit card details via our website. All transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. The secure pages include My Account pages, all the check out pages and the final confirmation page.

The encryption technique we use is standard for e-commerce and is certified by GeoTrust, one of the largest well respected certification authorities. GeoTrust Certificates are trusted by all popular browsers, operating systems and mobile devices.

Depending on which browser you are using, you may see different security features such as a padlock symbol or the address bar turning green. However, regardless of whether you’re using Internet Explorer, Firefox or any other browser, you can be confident that our site is safe and secure.

If you are concerned about the safety of shopping online, but would like to order from Chaffree Ltd., please call our customer services team on UK – 01904 289035 ( local rate call charges apply) or 1-855-342-3432 USA/Canada Toll Free. We are open 24 hours a day. 7 days a week. Alternatively you can contact us via email at support@chaffree.com or click on the online chat link on the homepage of the website.

We do not store credit card details nor do we share customer details with any 3rd parties.

 

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and in-house marketing research. This is statistical data about our users’ browsing actions and patterns.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service including discounts and coupons bespoke to your previous buying history on the site. They enable us to: estimate our audience size and usage pattern; store information about your preferences; build up a demographic profile; allow us to customise our site according to your individual interests.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.

We may also use information in the aggregate form (so that no individual user is identified) and provide this information to third parties, agents and representatives.

 

Disclosure of your information

We may disclose your personal information to third parties as defined in section 736 of the UK Companies Act 1985

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Chaffree or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use  and other agreements; or to protect the rights, property, or safety of Chaffree, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.